Help centre
How can we help?
Answers about getting started, fares and payment, cancellations, safety and your data. If you cannot find what you need, our support team is a message away.
Getting started
Download the Chaloo mobile app and create your account with your work email. Once your organisation is registered, your campus is linked automatically.
See how it worksFares and payment
Fares follow a published per-km formula and are paid by UPI straight to the driver after the ride. Chaloo never holds the money.
Read the payment policyCancellations and refunds
Cancelling before a ride is always free, because nothing is charged until the ride is complete. Disputed fares are reviewed on request.
Read the refund policySafety and SOS
SOS is one tap away on every screen. Alerts reach your organisation’s safety team and the police console with your live location.
How safety worksPrivacy and your data
What we collect, why, who it is shared with, how long it is kept, and how to ask for your account to be deleted.
Read the privacy policyFor administrators
Administrators use the web console to manage organisations, campuses, members and SOS alerts.
Sign in
Frequently asked questions
Questions, clearly answered.
14 answers to the questions we hear most often from employees and the organisations they work for.
Still have a question? Speak to our teamGetting started · 4 questions
Verified employees only.
Chaloo is available exclusively to employees of registered organisations. You sign in with your work email address, and your organisation and campus are linked to your account automatically. As there is no public registration, every person you travel with is a verified colleague.
It begins with a single conversation.
Ask your HR, facilities or transport team to contact us, or write to us directly through the contact page. We then configure your organisation's campuses, administrators and safety team, and support you in introducing the programme to employees.
No. Most members travel as passengers.
Most members travel as passengers. If you drive, you can switch to driver mode at any time and offer the spare seats on a journey you are already making.
Usually a matter of minutes.
Chaloo matches you with colleagues travelling the same route shortly after you submit a request, so there is no need to book in advance. An on-screen countdown shows how long your request remains open.
Still need help?
If you cannot find the answer you are looking for, contact support directly.
Contact Chaloo
For questions, cancellations, refunds or payment-related issues, contact:
Support email
Phone
Business address
1-5-99/A, New Town, Mahabubnagar, Telangana, India
Support hours
Monday–Friday, 9:00 AM–6:00 PM IST